Technicians should take before-and-after pictures at each inspection and during repairs. Managers can use the images and written reports to plan future work in between inspections and to make the most of the inspections. During major repairs, overlays, or tear-offs and replacements, taking video at critical phases also will ensure a complete history of repairs.
Documenting such work strengthens future claims where incomplete, faulty or sub-standard work is an issue. In addition, claim records, documentation of negotiating claims to a successful outcome, and steps used to employ records and pictures are excellent training aids. They show supervisors and technicians not only what to do but what to avoid to keep roof reliability high and maintenance costs low — all while extending the roof’s life cycle and satisfying occupants.